Ecuador Support
GURUSOFT
Gurusoft has a help desk with multiple escalation levels
and a call center to report your incidents.
and a call center to report your incidents.
8×5 or 24×7 Support
- depending on the chosen plan -
Level
1, 2, and 3 Support Team
to handle incidents
Web Portal for incident reporting
Email notifications when
cases are updated in the
support portal by the
client or the assigned agent.
It can be used to report
inquiries, new requirements,
or incidents.
Service Level Agreements (SLA)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
"At GuruSoft, we design comprehensive technological solutions committed to supporting the achievement of your goals, making your work more efficient and reliable."
GURUSOFT IN LATAM
We have an operational presence in 9 countries in Latin America.
